Support
Karass is a small team. One inbox, one person reads. No ticketing system, no tier structure. Reach us directly — that's the point.
What to include
- ›Your workspace slug (visible in the URL: karass.dev/app/t/<slug>).
- ›For a bug: what you did, what happened, what you expected.
- ›For an integration issue: which provider, any error message Karass showed you.
- ›For a data request (export / deletion): your workspace slug is enough; we verify via your signup email.
Security reports
Responsible disclosure at support@karass.dev with subject line starting [SECURITY]. We acknowledge within 48 hours. Please don't post findings publicly before we've had a chance to fix.
Documentation
In-product help is embedded next to every field that needs it (connect flows, rule descriptions, instruction editor). A standalone docs site lands later. Until then — the product is the documentation.
Status
No public status page yet. If Karass seems down, email us — we'll confirm and post a root-cause summary here after.